Optimizing 3rd Party IT Labor Spend

Originally Aired: March 17, 2022 Now Your Desk!

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Third-party labor spending can quickly become a nightmare to assess and manage with multiple vendors, customized job descriptions and other variables like locations and experience levels.  In this session, you’ll hear about client experiences where spending in this category spun out of control,  and learn how to avoid it.  We’ll provide a 5-step roadmap for success, including best practices for spend analysis, standardization, rate cards, consolidation and ongoing governance.  In short, we’ll help you take control and maximize value in your next labor spend.

Session Highlights:

  • The growing complexity of 3rd party labor spend
  • Real client examples of labor rates gone wrong and how to control them
  • Framework for success on evaluating this category of spend across your organization
  • How to ensure ongoing success and avoid future headaches


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Jim Faletra

Managing Director, Cloud & Managed Services

Jim is an expert on Enterprise IT infrastructure, and brings a rich combination of IT sales, solutions development and consulting skills to ClearEdge Partners. Before he joined the firm, Jim worked at CenturyLink as Director of East Region Sales & Solutions organization, mapping technology to clients’ business needs. Jim focused on the Managed Services market segment, including Private and Public Clouds, Co-location, Security and Networking. Prior to that, he worked as Managing Director of Product Architecture and Transformation at ATOS Global IT Services (formerly Siemens Business Services), where he managed the Enterprise Architecture Group and specialized in the creation of IT Outsourcing Services. Areas of focus included Service Desk, Managed Desktop, Virtualization, Network and Security Services. Jim’s tenure in IT spans 3 decades. He holds a Bachelor Degree from the University of Massachusetts.

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Ryan Satava

Managing Director, Consulting Services

Ryan leads the western region IT Services practice at ClearEdge and provides advisory, consulting and education services to clients. Ryan brings over 18 years of leadership sales and delivery of IT Services, having worked at Mercury Interactive, Opsware, HP and Apptio. Ryan earned an undergraduate degree in Aerospace Engineering from the University of Colorado at Boulder.