IT Services Best Practices

Originally Aired: April 16, 2020 Now Your Desk!

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A look at the IT Services landscape including Professional Services, Staff Augmentation and Managed Services. We'll review the service provider playbook and the evolution of services relationship to examine why and how services sales teams entangle themselves throughout your organization to increase wallet-share and margins. We’ll also discuss the changes in the services marketplace due to COVID-19 and share ideas to reduce your IT Services spend now.

Key Learning Objectives:

  • How service firms gain a foothold and expand within your organization
  • How to maintain competitive pricing as your relationship grows
  • What to tools you have to combat the services playbook
  • New ideas for addressing IT Services spending in the current market


Chris Powers

Managing Partner, Consulting Services

Chris leads the Cloud ERP, Professional Services and Outsourcing Practices at ClearEdge. In this capacity, he provides consulting and talent development services to ClearEdge clients in this complex and fast-growing category of IT spending. Chris brings over 20 years of leadership in sales and delivery of IT services to global clients. He previously served as VP/GM at Atos, Siemens IT Solutions and Services, and ENTEX Information Services, and received his MBA and undergraduate degrees at Babson College.

Jim Faletra

Managing Director, Cloud and Managed Services

Jim is an expert on Enterprise IT infrastructure, and brings a rich combination of IT sales, solutions development and consulting skills to ClearEdge Partners. Before he joined the firm, Jim worked at CenturyLink as Director of East Region Sales & Solutions organization, mapping technology to clients’ business needs. Jim focused on the Managed Services market segment, including Private and Public Clouds, Co-location, Security and Networking. Prior to that, he worked as Managing Director of Product Architecture and Transformation at ATOS Global IT Services (formerly Siemens Business Services), where he managed the Enterprise Architecture Group and specialized in the creation of IT Outsourcing Services. Areas of focus included Service Desk, Managed Desktop, Virtualization, Network and Security Services. Jim’s tenure in IT spans 3 decades. He holds a Bachelor Degree from the University of Massachusetts.