3rd Annual Naughty Vendor List Reveal

Originally Aired: December 15, 2020 Now Your Desk!

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Each year around this time, ClearEdge analysts take a look back at the industry’s top suppliers and shine a light on who’s not been very nice to their customers in the last twelve months. From these insights, we craft the “The Naughty Vendor List”, a blog which traditionally makes the suppliers included cringe and, we hope, makes our clients a wee bit merry. This year, we’re revealing who made the Naughty Vendor List during a live webinar of the same name. Join us in the making of a new tradition!


  • What vendors led the pack as the most Grinch-like in 2020
  • New self-serving vendor behaviors enabled by the pandemic
  • What to do to circumvent costly supplier policies, terms and conditions


Chris Powers

Managing Partner, Consulting Services

Chris leads the Cloud ERP, Professional Services and Outsourcing Practices at ClearEdge. In this capacity, he provides consulting and talent development services to ClearEdge clients in this complex and fast-growing category of IT spending. Chris brings over 20 years of leadership in sales and delivery of IT services to global clients. He previously served as VP/GM at Atos, Siemens IT Solutions and Services, and ENTEX Information Services, and received his MBA and undergraduate degrees at Babson College.

Francis Gagliano

Marketing Manager

Francis drives content development at ClearEdge, with responsibilities for Summit session creation, supplier briefings, white papers, e-books, blogs and marketing campaigns. He joined the company in 2017 as an analyst, targeting the IT services and security segments, and Salesforce agreements. Francis graduated with high honors from Bentley University, where he studied Marketing and Mathematical Sciences.